OUR GUARANTEE POLICY
Terms and Conditions
To view our full Terms & Conditions PDF, click here.
All custom-made roller blinds are covered by our 3 year warranty.
What our warranty covers:
GetBlindsNow warrants that our products will be free from defects in material and workmanship for this period of time.
What our warranty does not cover:
• Results from abuse or misuse;
• Improper DIY installation;
• Normal wear and tear;
• Exposure to the elements
• Maintenance and care not in accordance with manufacturer recommendations
All materials can lose their original intensity after long periods of time in the sun. When left for extended periods in sunlight, plastics tend to crack. All cords will eventually wear out. We consider these things to be normal wear and tear and are not covered by the warranty. Colours may vary from lot to lot and may not exactly match sample swatches or previous purchases. Please be sure to order all blinds in the same room together for the best possible matching.
If your products are defective during the warranty period, we will repair or replace the defective product. This shall be your only remedy under this warranty.
GetBlindsNow accepts no liability for:
• Incidental or consequential damages;
• In no event shall we liable for transportation costs to and from GetBlindsNow;
• Cost of removal or re-installation of our products
If warranty claim is required (within warranty period), please contact GetBlindsNow and a repair or replacement will be arranged as quickly as possible.
PVC Plantation Shutters
GetBlindsNow warrants its internal PVC shutters for a period of five years, and its componentry for a period of one (1) year, for any defects in material or workmanship.
This warranty does not include freight and installation costs. The warranty is in addition to any other obligations imposed by law. To make a claim against the ‘Terms & Conditions of Warranty’ the original invoice is required. By placing an order with GetBlindsNow, you are accepting the Terms and Conditions set out in this warranty policy.
PVC Material – Width & Weight
Important please note: Due to the weight and nature of PVC shutters it is common for panel widths that are greater, but not limited to, 750mm to drop slightly once they have been opened out of the frame and will need to be lifted gently to be closed back into the frame. GetBlindsNow considers this normal for this type of shutter and therefore is not subject to any fault or warranty claim.
The warranty does not cover:
• Misuse or abuse
• Normal wear and tear
• Overexposure to moisture
• Maintenance and care not in accordance with the recommendations listed on this site
• Incorrect installation
• Incorrect measuring or ordering
• Damage to premises
• Use of silicon-based sprays
After receiving your goods, we ask that you inspect and report any faults within 14 days of delivery. If you receive a product that is faulty, please follow the steps below:
1. Take a photo of the product to demonstrate the fault
2. Email it through to firstname.lastname@example.org with a description of the issue
You can also call Customer Service on 1300 35 66 99 to talk through the issue.
The team here at GetBlindsNow will assess the situation. If the product is deemed faulty, GetBlindsNow will replace the product free of charge. Alternatively, you have the option of asking for a full refund.
*Please note, you (the Purchaser) have 14 days from the receipt of your blinds to advise us of any faults including marks or defects on the fabric or product. We ask that you inspect your purchase thoroughly when you receive it. After this time has passed no claims for marks or defects in the fabric or product will be accepted under this warranty. It will be considered as normal wear and tear, results from misuse, improper installation or exposure to the elements as stated above.